Frequently Asked Questions

What level of DBS Check am I eligible for?

Please see our homepage and click on the level of check you want to read about, you will then be provided with a description of which job roles are eligible for that level of check. If you are still unsure you can use the DBS eligibility checking tool. It will ask you a few questions […]

How long does it usually take to process a DBS Check?

Once an application form has been submitted to us we will check that it is filled in correctly and ask for any additional information if something has been missed off the application. As soon as the form is filled in correctly and we have received payment the form will be sent to the DBS for […]

How often should I have a DBS check carried out?

While there is no official expiry date for DBS Checks any information that is displayed on the certificate is only accurate at the time the check was carried out. There may have been changes to the individuals criminal record since their disclosure certificate was issued therefore we recommend that DBS Checks are carried out every […]

What is the annual update service?

When applying for a DBS check you can also join the annual update service, this gives you portability on your disclosure certificate so that you can use it with different companies as long as you are in the same line of work. It also means that you will not have to apply for a DBS […]

Who receives the disclosure certificate?

The DBS will post the disclosure certificate directly to the applicant’s home address. As an employer you should ask the employee to bring in their disclosure certificate so that you can take a photocopy to keep for your records, you must not keep the original disclosure certificate as this belongs to the applicant. Please note […]

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