Our Service
and
Guarantee
Umbrella Body for the
Criminal Records Bureau
Links:
Our
service involves:
-
recording applications
-
tracking their progress
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automatically generating a letter to the applicant should there be a query
-
monitoring the return of query information
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recording documents submitted to us in support of identity checking
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recording the necessary information regarding the Disclosure certificate
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flagging up when a Disclosure is due to be destroyed
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automatically invoicing our clients.
We
guarantee that all applications are forwarded to the CRB agency in
Liverpool on the same day that we process/receive the complete application
forms. We have access to an online tracking system. This enables us to carefully
monitor the progress of each application and provide our clients with a
weekly progress report ensuring that we provide an efficient service to
our clients at all times.
Final Disclosure information will be passed to the client within 24 hours
of receipt and there is a dedicated help line for all queries.
Our roll as a Registered Body is to:
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check and validate the information provided by the applicant on the application form
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establish the true identity of the applicant, through the examination of a range of documents using guidance provided by the CRB
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ensure the application form is fully completed and the information it contains is accurate
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countersign application forms to confirm the organisation has an entitlement to access criminal record information
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comply with the Code of Practice
Once an
organisation has requested Acorn Direct to carry out CRB checks on their
behalf and signed a company agreement, we will issue them with the
relevant support pack which includes:
-
CRB application form
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Copies of our Policy documents
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The CRB Code of Practice
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Guidance notes on completing the application form
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A list of identify verification documentation required by applicants
